1 - General conditions:

2 - Surcharges:

3 - Payment and booking conditions:

4 - Arrival and departure:

5 - Security deposit:

6 - Party size:

7 - Cleaning:

8 - Cancellation fees:

9 - Rules for clients:

1 - General conditions:

We rent our apartments for a minimum of 7 nights from Saturday to Saturday. Each quotation includes household linen, final cleaning and the assistance of our staff during check-in and check-out, electricity, water, heating, gas and telephone. In some periods we are entitled to rent the apartments for a minimum of 14 nights. For any request of shorter rentals (starting from a minimum of 3 nights), please do not hesitate to contact us. Our company has special offers for 3 and 7 nights stays in Venice when reserving 30 days or less before arrival. We accept reservations for a number of nights not multiple of 7 only upon request. All apartments are classified in 4 stars**** depending on their services, terraces, view, elevator and quality standard.

2 - Surcharges:

3 - Payment and booking conditions:

Our database will accept a reservation on the basis of the apartments'availabity. We consider a reservation valid after the payment of the account (30% of the total amount) has been effected by credit card (Visa, Master Card). The remaining 70% of the rental must be paid at least 30 days before your arrival. For all bookings made within 30 days before arrival, you will have to pay the total amount at the reservation by credit card. ………..SERVER SECURETY ETC. After the settlement of the payment, Molino Stucky Palace will send to you via e-mail the reservation voucher as a receipt.

4 - Arrival and departure:

Molino Stucky Palace will give you your apartment's address and the exact directions in order to reach it after the payment of the total amount. Remember to contact our staff in order to fix a time for a meeting at the apartment. You can also see the exact position of your apartment in our web site home page clicking "map search". Upon request, our staff will meet you in Piazzale Roma (bus terminal) or at the railway station and take you to the apartments. For this transfer we will charge an extra fee. Remember to send us all the details concerning your arrival at least 7 days in advance. The transport with taxi boat or public boat is not included. The check-in is possible from 14.30 to 19.30. For delays of half an hour and over on the agreed time you must contact our Venice office (041/5285862) or our Venice representatives (you will find the phone numbers on the reservation voucher). If you fail to do so, we are allowed to charge you the surcharge for late arrival. Requests for night-time arrivals (later than 7.30 p.m.) have to be accepted and confirmed by Molino Stucky Palace. In this case you will have to pay a surcharge for extra office hours service. A person of our staff will meet you directly at the apartment, will show you the house and how things work, will ask for the security deposit , will read the telephone inventory and ask to sign it. If you find that an item in the inventory is damaged, you must report it at the latest within 12 am of the day after the arrival, otherwise our society will not be responsible for such item. In case of services not included in the rental price, our representative is allowed to cash the agreed amount or to withhold the security deposit until you will settle everything. Consider that some apartments have no telephone, so make sure to make all arrangements for the departure upon arrival. Otherwise, you must get in touch with our representative to arrange the hour for your check-out at least one day before your departure. The apartment must be vacated within 10.30 a.m. of the departure day.

5 - Security deposit:

A refundable security deposit is required against possible damage or losses. It is payable to our representative by credit card: Visa, Master Card, American Express or Diners. Molino Stucky Palace will not give the apartment keys to those who will not pay the security deposit. If you leave earlier than 8.00 am or in any case before the term agreed upon we are authorised to keep the deposit until we check the apartment to ascertain that nothing has been damaged. Afterwards our representative will send you the deposit by mail.

6 - Party size:

We are entitled to refuse admittance to a number of persons exceeding that on the booking form or exceeding the number of beds of each apartment. Nobody else is admitted to stay in our apartments without our authorisation.

7 - Cleaning:

You will find your apartment clean and tidy and you must make sure that it will be in good conditions when you leave. The apartment must be left in order and free of garbage. The refrigerator must be emptied and kitchenware must be washed up. On the contrary, you will be requested to pay an extra charge of euro 45,00. If you request extra household linen and extra cleaning , Molino Stucky Palace will communicate to you the prices depending on the apartment you have reserved.

8 -Cancellation fees:

If you cancel a reservation you will be charged one of the following penalties depending upon the date of your written notification:

30% up to 45 days before your arrival

50% from 44 to 30 days

100% less than 30 days

9 - Rules for clients:

All building rules and regulations must be observed. Between 1 p.m. and 3 p.m. and 11 p.m. and 8 a.m. apartment occupiers shall not make any loud noise. Animals are not admitted in the lodgings unless other agreements have been taken. In the event that you do not follow Molino Stucky Palace 's and the building rules and regulations ( such as noise during the mentioned hours, etc.), our firm reserves the right to drive you immediately away from the apartment without having to refund you. Moreover, Molino Stucky Palace will require a payment for any damage caused. In case you require the presence of our staff during your stay for reasons such as losing the apartment's keys, forgetting the keys inside the apartment or causing an electricity black out due the wrong use of some electrical household appliance (i.e. hairdryer) that you can not settle by your self, we will be allowed to charge you the following surcharges: